Refund and Shipping Policy
Returns
We want our customers to have a clear understanding of our return process. To qualify for a return, all conditions outlined in this policy must be met.
A return must be requested, and the returned item must be shipped back to the return address provided by our support team within 30 days of the original delivery date.
To qualify for a return, the product must be unused, undamaged, unaltered, and in the same condition in which it was received. It must also be returned in its original packaging, together with any components, accessories, or other materials originally supplied with the product. A receipt, order number, or other proof of purchase may be required to process the return.
Products showing signs of use, wear, accidental damage, scratches, cracks, bending, modification, improper handling, missing components, or other changes occurring after delivery may not qualify for a return or refund.
Gift cards are non-returnable and non-refundable.
Items sent directly to the manufacturer or to any address other than the return address specifically provided by our support team will not be accepted as valid returns.
A return may be refused, or a refund may be reduced where applicable, if the returned product does not meet the conditions outlined above, arrives damaged, is incomplete, has missing parts or packaging, shows evidence of use, or has otherwise changed from the condition in which it was delivered for reasons not attributable to us.
Items shipped back outside the 30-day return period are not eligible for a standard return or full refund unless otherwise expressly agreed in writing by our support team.
Damaged or Defective Items
If an item is received damaged, defective, or with a manufacturing issue, the issue should be reported to our support team as soon as reasonably possible after the defect is discovered.
Customers must provide sufficient evidence to allow us to review the condition of the product and determine the appropriate resolution. Depending on the nature of the issue, we may request clear photographs, videos, photographs of the packaging, shipping labels, or other supporting evidence showing the reported damage or defect.
A damaged or defective item should not continue to be used if doing so could cause or worsen the reported problem.
Damage occurring after delivery as a result of use, accidental drops, impacts, excessive bending, improper installation or removal, improper handling, normal wear and tear, or other circumstances unrelated to the condition of the product when delivered is not considered transit damage or a defect upon receipt.
If an alleged defect or damage is reported significantly after delivery, we may be unable to determine whether the product was received in that condition or whether the damage occurred after delivery. In such circumstances, eligibility for a free replacement or other remedy may be limited, subject to any rights available under applicable law.
Refund or Replacement
If an order is confirmed as lost in transit, we will provide either a free replacement or a full refund, according to the customer's preference.
If a product is confirmed to have arrived damaged or defective, and the required supporting evidence has been provided within the applicable timeframe, we will arrange a replacement at no additional product or shipping cost, subject to product availability.
A request for a refund relating to a standard return is separate from a damaged or defective item claim. Standard returns remain subject to the eligibility requirements, product condition requirements, return timeframe, and shipping requirements described in this policy.
Once a returned item reaches our designated return address, it will be inspected to ensure that it meets the applicable return conditions. We will then notify the customer regarding the approval or rejection of the refund.
We reserve the right to refuse or, where applicable, reduce a refund if the returned product does not satisfy the conditions of this policy.
If a refund is approved, it will be issued to the original payment method. The time required for the funds to appear may vary depending on the payment provider, card issuer, bank, or other financial institution.
Order Cancellations
Orders that have not yet been dispatched may be eligible for cancellation. Transaction or payment-processing fees that have already been incurred may be non-refundable where applicable.
Once an order has been dispatched or has entered the shipping network, cancellation or interception can no longer be guaranteed.
If a parcel cannot be delivered, is refused, remains uncollected, or is otherwise returned to the sender, applicable shipping, return shipping, carrier, and transaction costs may be deducted from the refund where permitted.
These costs may differ from the original shipping amount paid by the customer, particularly where promotional or subsidized shipping rates were originally applied.
Late or Missing Refunds
After a refund has been issued, customers should allow sufficient time for their payment provider or financial institution to process the transaction.
If a refund has not yet appeared, customers should first check the account associated with the original payment method.
Customers may then contact their credit card company, payment provider, or bank, as refunds can take several business days to be processed and reflected in an account.
Processing times vary between financial institutions and are outside our direct control once the refund has been successfully issued.
If these steps have been completed and the refund still does not appear, please contact our support team for further assistance.
Return Shipping Instructions
Before returning any product, customers must contact our support team to obtain the correct return address and return instructions. Products should not be returned to the manufacturer or to an address obtained from another source.
We do not provide prepaid return shipping labels for standard returns. Unless otherwise expressly agreed by our support team in connection with an eligible claim, customers are responsible for arranging and paying the applicable return shipping costs. Standard return shipping costs are non-refundable.
Returned products must be securely packaged to prevent loss or damage during transportation. Customers are responsible for ensuring that the parcel is sent to the correct return address provided by our support team.
We strongly recommend using an international tracked shipping service where applicable. Customers should retain their shipping receipt and tracking number until the returned item has been received and the return process has been completed.
We cannot guarantee receipt of a returned parcel sent without tracking and cannot assume responsibility for a return that is lost in transit before reaching our designated return address.
A tracking status indicating that a return has been shipped or delivered does not, by itself, constitute approval of a refund. The returned product must first be received and, where applicable, inspected to verify that it complies with the requirements of this policy.
Shipping Information
Orders are typically dispatched within approximately three business days, although processing times may vary depending on product availability, order volume, destination, public holidays, and other circumstances.
Tracking information may become available several days after dispatch, as shipping carriers and tracking systems may require additional time to register or update shipment information.
Most orders are delivered within approximately two weeks after dispatch. However, delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise. In exceptional circumstances, some shipments may take longer.
Delivery estimates do not include delays outside our reasonable control, including customs clearance, local courier delays, unsuccessful delivery attempts, incorrect or incomplete shipping addresses, remote destinations, severe weather, transportation disruptions, public holidays, or other external circumstances.
Customers are responsible for providing a complete and accurate shipping address when placing an order and, where necessary, any additional information required by the courier to access the delivery location.
Customers are encouraged to monitor their tracking information and promptly follow any instructions provided by the local courier concerning delivery attempts, collection points, address issues, or other delivery requirements.
If you have any questions regarding a return, refund, replacement, damaged or defective item, delivery, or this policy, please contact our support team directly.
When contacting us, please provide your order number together with any relevant photographs, videos, tracking information, or other supporting details. Providing complete information will allow us to review and process your request as efficiently as possible.
Nothing in this policy is intended to exclude, restrict, or limit any mandatory consumer rights or statutory remedies available to customers under applicable law.